Year: 2014

Revolv to Exhibit at National Health Care Anti-Fraud Association’s (NHCAA) 2014 Annual Training Conference

Revolv will be exhibiting at the National Health Care Anti-Fraud Association’s (NHCAA) 2014 Annual Training Conference November 18 – 21, 2014 in Dallas, Texas. The NHCAA Institute for Health Care Fraud Prevention’s Annual Training Conference (ATC) is NHCAA’s premiere annual event, recognized industry-wide as the nation’s leading health care anti-fraud forum.

Revolv’s proprietary technology provides complete clinical analytics with one of the industry’s most robust dental-focused clinical analytics tools. Visit Revolv at booth 422 in the Anti-Fraud Expo Hall, featuring the latest anti-fraud technologies and services, to learn more about our dental-focused solutions.

ABOUT NHCAA
Founded in 1985 by several private health insurers and federal and state government officials, the National Health Care Anti-Fraud Association is the leading national organization focused exclusively on the fight against health care fraud. We are a private-public partnership – our members comprise more than 100 private health insurers and those public-sector law enforcement and regulatory agencies having jurisdiction over health care fraud committed against both private payers and public programs. 

ABOUT REVOLV
Revolv is a dental benefits administration and health informatics company. We utilize a High-Tech, High-Touch approach to improve cost containment, reduce call response times and enhance data integrity-all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. 

Visit Revolv, Booth 22 at CONVERGE 2014

Revolv is proud to be both a sponsor and exhibitor at CONVERGE NADP Conference and Expo September 15 – 18, 2014.  With interactive roundtables and panels, energetic networking and enlightening exhibits, CONVERGE 2014 is the premier professional development opportunity of the dental benefits industry. 

At Revolv, our specialty is dental benefits administration and health informatics.  We’ve designed a dental system that is flexible, fast, secure and proven.  Our dental focused administration and processing solutions support the operations of multiple large and small dental payors across the United States. 

In addition to participating in the conference sessions and the networking opportunities, we will be providing information about our full slate of dental benefit administrative services, as well as our our proprietary DentalPractice360™ and MAARS ®  products in the expo hall.  Stop by and see us to learn more and enter to win one of our three grand prizes.

National Association of Dental Plans (NADP) is the largest non-profit, national trade association focused exclusively on the entire dental benefits industry-dental HMOs, dental PPOs, discount dental plans and dental indemnity products.  To learn more about NADP visit  nadp.org  

Click  here  to learn more about our dental benefits administrative and innovative clinical intelligence solutions. 

Solo or Group Dental Practice?

There are a seemingly unlimited number of advice columns, online communities, books, support groups, and counselors for people who need help maneuvering the ins and outs of dating, relationships, and marriage. Unfortunately, there are fewer resources for dentists trying to decide if merging with another practice, joining a large group practice, or practicing solo is the best strategy for their business.

The ADA reports approximately 6.4% of members are part of a larger entity with multiple locations, which is up from 5.4% in 2008.[1] Changes in payer reliance on restricted preferred provider networks and demographics of new dentists contribute to the rise in consolidation, as well as the increased number of associates in practices. In addition to lifestyle choices and increased debt for dental students, graduating dentists are more likely to be women, who often choose to work part-time and do not aspire to practice ownership.[2]

While the trend toward large group practices and multi-location dental firms is slowly growing, dentists must consider how to position themselves – from business philosophy to financial and clinical technology – to succeed in whichever arena they choose – solo or group.

No matter the scenario, there are a number of questions that should be asked early in the decision-making process. By considering all of the factors that affect a relationship, you can avoid heartbreak later.

How do I know if the relationship is right for me?
A professional relationship is similar to a personal one. The associate, the practice that is being acquired, or the group with which the practice is consolidating must be like-minded practitioners. Not only should practice philosophies related to clinical care of patients be similar, but dentists should approach management of staff, use of technology in business operations, and commitment to patient experience the same way. For example, do both practitioners use technology to streamline the benefits verification process in order to provide patients with accurate estimates at the time treatment is recommended?

Solo practitioners must decide if they’re ready to share responsibility for decisions and, in many cases, select someone in the group to act as the final authority. This is one of the most difficult aspects of consolidation for many dentist-owners who built their business from the ground up and handled all decisions along the way.

What challenges should I expect?
One of the most significant challenges for dentists who are acquiring other practices or adding new associates or locations is financing. Developing a business plan and necessary documentation is outside the scope of expertise for most dentists. They should be prepared to hire outside help with the initial expansion and financing, and be open to employing a practice administrator when the group reaches a certain size or level of complexity. Not only can an administrator handle day-to-day patient interactions, staff, and finances, but an administrator can help set long-term goals for the business to ensure success and growth.

What if I’m not ready for a relationship?
Many dentists prefer solo practice. Even if a dentist has no aspirations to join a large group or expand services with additional associates and locations, increasing competition from other dentists and large groups requires strategic planning to ensure sustainability.

The easiest way to differentiate a practice is to pay attention to the patient experience. Implement processes that ensure patients are delighted with their care, which leads to a loyal patient base and positive word-of-mouth advertising. Another key strategy is to support other solo practitioners within your personal and professional network by referring to endodontists, medical doctors, orthodontists, and oral surgeons, who are also solo practitioners offering excellent service.

Evaluate office workflow and business practices, and implement technology that supports staff by automating repetitive tasks and providing access to information, such as patient eligibility and benefits verification, quickly and efficiently. Implementing the right technology can improve cash flow by improving collections, and will allow staff to focus on providing a good patient experience.

Planning leads to happy relationships
Not surprisingly, the very things that can make a solo practice successful are also the factors that make a practice attractive for consolidation. Potential associates or partners want to affiliate with forward-thinking, financially successful practices that offer opportunities. So, if the long-term business goal is to consolidate, stay up to date with clinical and financial technology to strengthen the practice’s bottom line and develop loyal patients.

Personal relationships require a commitment to making them work, and business relationships are no different. When dentists take time to carefully evaluate options, identify what is most important to them, and put processes in place to ensure success, everyone benefits – patients, staff, and dentist-owner.

Revolv Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

ROANOKE, Va.-July 29, 2014 – Revolv, a leading dental benefits administration and health informatics company, has been certified as a Center of Excellence by BenchmarkPortal for the fourth consecutive year. In addition to receiving the Center of Excellence, BenchmarkPortal has ranked Revolv in the top 25 small call centers in North America. 

BenchmarkPortal awards the Center of Excellence distinction to customer service contact centers that rank in the top 10 percent of the call centers surveyed.  Those contact centers that demonstrate superior performance on both cost and quality related metrics compared with their industry peers earn the award. 

 “We are extremely excited and proud of our customer service team and their commitment to customer service excellence,” said Christopher Porter, COO, Revolv.

Contact centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.  “Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies.” said Bruce Belfiore, CEO, BenchmarkPortal.

Revolv ranked in the top 25 small call centers in North America,earning the Top 100 Call Center Award, also from BenchmarkPortal.  The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers.  Entries are all cross-checked, validated and approved by certified call center experts.  Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.  

About BenchmarkPortal
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, provid­ing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. Bench­markPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and informa­tion that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visitwww.BenchmarkPortal.com .

About Revolv ®
Revolv is a dental benefits administration and health informatics company.  Our High-Tech, High-Touch  approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with True Real-Time claims adjudication capabilities, as well as ancillary services such as benefit-consultation, business analytics, quality assessment and integrity tools-all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace.  To join the revolution, visit myrevolv.com .

Revolv Joins the Fight Against Oral Cancer

April is Oral Cancer Awareness month and Revolv joins the Oral Cancer Foundation (OCF) to raise awareness surrounding oral cancer and importance of oral health screenings. Oral cancer is a non-inherited disease and is considered one of eight preventable cancers.* According to the National Cancer Institute, it is estimated that there will be more than 40,000 new cases of oral cancer in 2014.**

Revolv joins the OCF to raise awareness surrounding oral cancer.

Lifestyle and dietary choices have a significant impact on overall risk of developing oral cancer. Early detection through regular dental screenings is the first line of defense against this disease. At Revolv, we work hand-in-hand with the community to support good oral health habits. Our unique programs and Real-Time predeterminations help to improve the quality of service our clients and their members receive.

ABOUT THE ORAL CANCER FOUNDATION

The Oral Cancer Foundation is a national public service, non-profit entity designed to reduce suffering and save lives through prevention, education, research, advocacy and patient support activities. The OCF provides hundreds of pages of information about the rates of occurrence, risk factors associated with oral cancer, signs and symptoms, treatments, current research, complications of treatment, nutrition, related clinical trials and current oral cancer related news.Click here to learn more about the OCF.

* “Preventable Cancers”, Prevent Cancer Foundation,https://preventcancer.org/prevention/preventable-cancers/. Accessed 3/19/2014

 ** “Oral Cancer”, National Cancer Institute, https://www.cancer.gov/cancertopics/types/oral/, Accessed 3/25/2014.

Revolv Recognized as One of the 2014 Best Places to Work in Virginia

Revolv Recognized as One of the 2014 Best Places to Work in Virginia

Roanoke, Va. (March 18, 2014) Revolv, a leading dental benefits administration and health informatics company, was recently named to the list of the 2014 Best Places to Work in Virginia. The 2014 Best Places to Work in Virginia program is designed to identify, recognize, and honor top companies that offer the best places of employment in Virginia, thereby benefiting the state’s economy, workforce, and business environment.

Sponsored by Virginia Business magazine and Best Companies Group, the list is made up of a total of 100 companies, split into small, mid-sized and large employers. Revolv was recognized in the mid-sized employer category.

Revolv’s selection as one of the Best Places to Work in Virginia was based on a rigorous two-part evaluation of the company’s workplace policies, practices, and demographics, combined with a comprehensive employee survey measuring the work environment, culture, and employee pride and satisfaction. This extensive evaluation was conducted by the Best Companies Group, an independent firm dedicated to establishing “Best Places to Work,” “Best Companies,” and “Best Employers” programs in an effort to distinguish companies who are superior in creating and maintaining workplace excellence.

“A company’s success is dependent on the satisfaction of its employees,” said Christopher Porter, Revolv’s Chief Operating Officer. “Revolv’s recognition as one of the Best Places to Work in Virginia is an affirmation that our culture is enabling our employees to optimize their work experience which translates into best of class customer service.”

For more information on the Best Places to Work in Virginia program, visitwww.BestPlacesToWorkVA.com.

About Revolv

Revolv is a dental benefits administration and health informatics company. Our High-Tech, High-Touch approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with True Real-Time claims adjudication capabilities, as well as ancillary services such as benefit consultation, business analytics, quality assessment and integrity tools–all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace.

Revolv Will Kick Off the New Year at TABA

Revolv will be exhibiting at the Texas Association of Benefit Administrators (TABA) Spring Conference 2014 on March 3-4, at the Crowne Plaza Hotel in Addison, Texas. The TABA Spring Conference is focused on adjusting to changes in the marketplace.

Revolv is a dental benefits administration and health informatics company. At the TABA Spring Conference, we will present technology, services and intelligence tools to support payors and third party administrators in their efforts to maintain compliance and expand their market share.

ABOUT TABA

The Texas Association of Benefit Administrators (TABA) serves the business needs of owners and executives of third party administration companies engaged in providing services in Texas and to further the advancement of the third party benefit administrators profession.

ABOUT REVOLV

Revolv is a dental benefits administration and health informatics company. We utilize a High-Tech, High-Touch approach to improve cost containment, reduce call response times and enhance data integrity-all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. Click here to learn more about our dental benefits administrative solutions. 

February is National Children’s Dental Health Month

February is recognized as the American Dental Association (ADA) National Children’s Dental Health Month. During the month of February, the ADA provides messages and materials to millions of people across the country in an effort to raise awareness surrounding the importance of oral health. According to the ADA, “Developing good habits at an early age and scheduling regular dental visits helps children get a good start on a lifetime of healthy teeth and gums.

At Revolv, we work hand-in-hand to support good oral health habits. Our unique programs and Real-Time predeterminations help to improve the quality of service our clients and their members receive.

ABOUT THE AMERICAN DENTAL ASSOCIATION

The American Dental Association has always been a patient-centered, science-based and ethically-driven association. It captures the ADA’s spirit and what the ADA strives to be.

Founded in 1859, the not-for-profit ADA is the nation’s largest dental association, representing 157,000 dentist members. Since then, the ADA has grown to become the leading source of oral health related information for dentists and their patients. Click here to learn more about the ADA.