Revolv Earns First Place in the Top Contact Center Contest from BenchmarkPortal
Roanoke, Va. (March 9, 2017) Revolv, a leading dental benefits administration and health informatics company, earned first place in the Top Contact Center award for 2017 from BenchmarkPortal. The Top Contact Centers contest is recognized as the premier call center contest in North America.
“Revolv’s first place selection is a great accomplishment for our contact center and is a reflection of our employees’ dedication and commitment to excellence,” said Christopher Porter, Chief Operating Officer & Senior Vice President of Revolv.
The competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top Contact Center process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
The Top Contact Center contest grouped submissions into four categories for this awards program. Each center was compared from a wide variety of industries and assigned a numerical rating. As a result, Revolv was determined to be a Top Contact Center in North America. Recipients of the Top Contact Center award have demonstrated, on a very objective basis that they provide superior service and financial performance. They are the leaders in the call center industry.
“The Revolv contact center is among the best of its size in the industry. This award was granted on the basis of objective, metrics-driven performance. Revolv stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do, and we congratulate them on their accomplishment,” said Bruce Belfiore of BenchmarkPortal.