Revolv Earns Prestigious Center if Excellence Recognition from BenchmarkPortal
ROANOKE, Va.-May 29, 2013-Revolv, a leading dental benefits administration and health informatics company, has been certified as a Center of Excellence by BenchmarkPortal for the third consecutive year. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
BenchmarkPortal awards the “Center of Excellence” designation to customer service contact centers that rank in the top 10 percent of the call centers surveyed. Those contact centers that demonstrate superior performance on both cost and quality-related metrics compared with their industry peers earn the award.
“The Center of Excellence is proof-positive of the incredible level of commitment that our team has for serving the customer while balancing efficiency and effectiveness in the day to day operations,” said Charles Wayland, COO, Revolv. “We are incredibly proud of this recognition.”
Contact centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative date that is audited and validated by researchers from BenchmarkPortal. “The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence” said Bruce Belfiore, CEO, BenchmarkPortal.
Additionally, Revolv ranked in the top 50 call centers in North America, earning the Top 100 Call Center Award, also from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts. Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
Revolv is a dental benefits administration and health informatics company. Our High-Tech, High-Touch approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with True Real-Time claims adjudication capabilities, as well as ancillary services such as benefit consultation, business analytics, quality assessment and integrity tools–all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. To join the revolution, visit myrevolv.com.