Revolv Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
ROANOKE, Va.-July 29, 2014 – Revolv, a leading dental benefits administration and health informatics company, has been certified as a Center of Excellence by BenchmarkPortal for the fourth consecutive year. In addition to receiving the Center of Excellence, BenchmarkPortal has ranked Revolv in the top 25 small call centers in North America.
BenchmarkPortal awards the Center of Excellence distinction to customer service contact centers that rank in the top 10 percent of the call centers surveyed. Those contact centers that demonstrate superior performance on both cost and quality related metrics compared with their industry peers earn the award.
“We are extremely excited and proud of our customer service team and their commitment to customer service excellence,” said Christopher Porter, COO, Revolv.
Contact centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. “Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies.” said Bruce Belfiore, CEO, BenchmarkPortal.
Revolv ranked in the top 25 small call centers in North America,earning the Top 100 Call Center Award, also from BenchmarkPortal. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts. Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers that are achieving superior results both in financial and qualitative terms.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visitwww.BenchmarkPortal.com .
About Revolv ®
Revolv is a dental benefits administration and health informatics company. Our High-Tech, High-Touch approach allows us to improve revenue impact through reduced call response and revenue cycle times, as well as improved data integrity, cost containment and overall customer experience. We provide specialized customer services and advanced claims processing systems with True Real-Time claims adjudication capabilities, as well as ancillary services such as benefit-consultation, business analytics, quality assessment and integrity tools-all specifically designed to address the unique needs and regulatory landscape of the dental insurance marketplace. To join the revolution, visit myrevolv.com .