Revolv Placed Second in the Top 100 Call Center Award From BenchmarkPortal
Revolv, a leading dental benefits administration and health informatics company, placed second in the Top 100 Call Center award for 2016 from BenchmarkPortal. The Top 100 contest is recognized as the premier call center contest in North America.
The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all crosschecked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
Since the Top 100 process is based entirely on statistical comparison to the world’s largest and most respected database of call center metrics, this competition can objectively identify centers who are achieving superior results both in financial and qualitative terms.
The Top 100 contest grouped submissions into four categories for this awards program. Each center was compared from a wide variety of industries and assigned a numerical rating. As a result, Revolv was determined to be a Top 100 Call Center in North America. Recipients of the Top 100 award have demonstrated, on a very objective basis that they provide superior service and financial performance. They are the leaders in the call center industry.
“The Revolv contact center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance. Revolv stood tall against it competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment” said Bruce Belfiore of BenchmarkPortal.